MoupDigitalShop is committed to ensuring a fair refund process for eligible cases.

1. Eligibility for Refunds

• Refunds are only applicable if the purchased digital product is defective or not delivered.
• If the product does not function as described, customers must report the issue within [Insert Time Frame] of purchase.
• Refund requests for reasons such as change of mind or incorrect purchase are not entertained.

2. Refund Processing

• Refunds are issued to the original payment method used during purchase.
• Once a refund is approved, processing may take 5-10 business days, depending on the payment provider.
• Some transactions may be subject to service charges, which are non-refundable.